About this statement
This statement applies to Dot Product Pty Ltd (ABN 85 677 343 672), referred to here as "we", "us" or "our". We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Information we collect
We collect only the personal information we need. This may include:
- names, roles, organisations and contact details;
- information provided to us in the course of delivering services to clients;
- information about suppliers, subcontractors and their staff; and
- standard technical information when you visit our website.
How we collect it
We collect personal information directly from you when you contact us or work with us. We may also receive it from our clients, suppliers and publicly available sources such as government supplier registers.
How we use it
We use personal information to respond to enquiries, deliver and manage our services, manage contracts and suppliers, and meet our legal obligations. We do not sell personal information.
Client information
Information we hold on behalf of government clients is handled in accordance with the relevant contract and the client's instructions. It is hosted in Australia, used only for the client's work, and is not used to train AI models.
Disclosure
We may share personal information with our staff, subcontractors and service providers where they need it to deliver our services, and they are bound by confidentiality obligations. We may also disclose it where required or authorised by law.
Security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access. Our information security management system is certified to ISO/IEC 27001, and client data is protected at rest and in transit. When information is no longer needed, we destroy or de-identify it.
Our website
Our website does not use advertising or tracking cookies. Our hosting provider may record standard web server information, such as IP address, browser type and pages visited, for security and performance purposes.
Access and correction
You can ask to access or correct the personal information we hold about you by contacting us. We may need to verify your identity first, and we will respond within a reasonable time.
Complaints
If you have a concern about how we have handled your personal information, please contact us and we will respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Contact
Email [email protected]
Last updated 16 October 2026.